FAQ
Email or Whatsapp Us For Any Questions
lyonessluxe.co@yahoo.com/ 868-301-9070
PAYMENT OPTIONSPayment can be done via bank deposits or bank transfers to our First Citizens Bank account.
CUSTOM ORDERS
Email us at lyonessluxe.co@yahoo.com or DM us on IG at lyonessluxe.co if you would like to discuss a custom order or design not seen on our website.
REFUND POLICY
NO CANCELLATIONS. NO REFUNDS. NO EXCEPTIONS.
SHIPPING TIMES
Current processing times are 3-5 business days from the day proof of payment is submitted. This does not include weekends as we are closed. Once item ships, normal shipping times are 2-4 days.
Please note: estimated shipping dates included in the description of items are approximate and subject to change. If unforseen events happen this can increase the estimated arrival date.
RUSH ORDERS
Experience Lightning-Fast Deliveries with Our Rush Order Service. Orders required before the current processing timeframe would be considered a "RUSH ORDER." Rush orders cost an additional $50-$80 depending on design and quantities. Facilitation is subject to workload and specifics.
Contact us via Whatsapp or DM for further discussion.
ORDER MODIFICATIONS & CANCELLATIONS
Changes can be made prior to submitting proof or payment.
RETURNS/EXCHANGES
All Sales Are Final
Feel free to reach out to us if you have any questions or concerns.